1
Bring your device in
Visit our Newquay store or book ahead so we can assess the device and the likely support route.
Warranty & AppleCare+
Clear help with Apple limited warranty, AppleCare+, and AppleCare+ with Theft and Loss, including what we check in store and what may still need approval or an excess fee.
How warranty support works
2
We check the cover type
We review the device, the reported fault, and whether you are dealing with warranty, AppleCare+, or Theft and Loss support.
3
We confirm any next steps
We explain any approval, excess fee, or claim requirement before anything moves forward.
4
We complete or guide the repair
Once the route is confirmed, we carry out the repair or help point you through the right claims process.
What each support route usually covers
The right support route depends on whether you are using Apple’s one-year limited warranty, AppleCare+, or AppleCare+ with Theft and Loss on iPhone.
Apple one-year limited warranty
Most Apple products come with one year of hardware coverage against defects in materials and workmanship from the original retail purchase date.
That is different from accidental-damage or theft cover, so we first check what kind of issue you are dealing with.
AppleCare+
AppleCare+ extends hardware coverage and adds accidental-damage protection, priority Apple support, and battery service in eligible cases.
For iPhone, Apple also lists benefits such as battery service below 80% capacity and repair options such as Express Replacement Service where applicable.
AppleCare+ with Theft and Loss
For iPhone, AppleCare+ with Theft and Loss includes everything in AppleCare+ plus up to two incidents of theft or loss cover every 12 months.
Find My must be enabled at the time the iPhone is lost or stolen and stay enabled throughout the claims process.
Why Apple Authorised repairs matter
Apple Authorised repairs use genuine Apple parts and approved processes designed to support compatibility, performance, and long-term reliability.
This matters even more when your device is being repaired under Apple warranty or AppleCare+, because the repair needs to follow the correct Apple service route from the start.
Using a repair route that does not follow Apple’s service process can lead to non-genuine parts, features that do not work as expected, or support complications later if the device needs further Apple service. Our guide to whether you should use an Apple Authorised Service Provider explains the difference in more detail.
Before you visit
If you are unsure whether your device is covered, we can check the available support options with you. It also helps to come prepared so we can move things forward more quickly.
Step 1
Bring the right device details
Bring the device itself and any details that help identify the product and fault clearly when we assess it.
What does AppleCare+ cover?
Step 2
Back up your device and be ready for checks
We recommend backing up your device before you visit, then having your Apple ID details ready so you can complete any required checks such as Find My if the support route needs it.
How to prepare your device
Step 3
Theft or loss needs a different route
If your iPhone has been lost or stolen and you have Theft and Loss cover, keep Find My enabled and use the claims route rather than treating it like a normal damage repair.
Read repair adviceWhy choose TekStore?
Frequently asked questions
Common questions about warranty and AppleCare+.
Not always. Some repairs may be covered at no cost, while accidental-damage claims under AppleCare+ can include an excess fee depending on the product and repair type.
Not by default. For iPhone, AppleCare+ with Theft and Loss is the plan that adds theft and loss cover, with up to two incidents every 12 months.
Yes. We can check the available support route, explain what may be covered, and confirm the next step before any work is carried out.
Yes. Apple says Find My must be enabled at the time the iPhone is lost or stolen and remain enabled throughout the claims process for Theft and Loss cover.
Yes. We provide Apple Authorised repair support from our Newquay store for customers across Cornwall who need help with warranty or AppleCare+ repairs.
Check your repair cover today
Not sure if your device may be covered? Bring it in or contact us and we will help check the likely repair route.