Frequently asked questions

Repair times vary depending on the device, the fault, and whether parts or further assessment are needed. We will confirm the expected turnaround time before work begins.

We recommend booking to secure availability, but you can also visit our Newquay store if you need an initial assessment or advice. You can book an Apple repair appointment online or start with a free Apple health check if you are unsure what is wrong.

Yes. As an Apple Authorised Service Provider, we use genuine Apple parts where applicable and follow approved Apple repair processes. Our guide to why genuine Apple parts matter explains this in more detail.

Repair costs vary depending on the device, model, and fault. For products without fixed pricing, we assess the device first and confirm the cost before any work is carried out.

Apple Authorised repairs use genuine Apple parts and approved processes. Lower-cost repairs may use non-genuine components that can affect reliability, performance, and future support. You can also read our guide to why Apple Authorised repairs can cost more.

We charge a diagnostic fee to assess some devices, especially where the fault needs to be confirmed first. If you proceed with the repair, that fee is credited towards the final cost.

Coverage depends on the product, the issue, and the current support status of the device. We can help check this before your repair proceeds. For a fuller overview, see our Warranty & AppleCare+ page.

Some AppleCare+ repairs include an excess fee depending on the type of damage and the product involved. We will confirm this clearly before any work is carried out.

We support a wide range of Apple devices, but repair availability depends on parts and current Apple support status. Contact us to confirm support for your exact model.

We support iPhone, iPad, Mac, Apple Watch, AirPods, and a range of other Apple devices and accessories depending on model and current service availability.