What we can help with
Here is what our team can help with before or after you order, from delivery updates and returns to renewed iPhone, iPad, MacBook and Mac warranty and accessory questions.
Order updates
If you need help checking the status of an order, contact our team with your order details and we will help where we can.
The more information you can provide, the quicker we can check the right order.
Contact UsDelivery expectations
In-stock products are usually dispatched within 1 working day and delivered within 1-3 working days.
Delivery times may vary for special-order items, pre-orders, remote areas, bank holidays, or courier delays.
Browse ProductsReturns and issues after delivery
For eligible online purchases, customers have the right to return within 14 days of delivery, except for Custom-to-Order, personalised, or other excluded items.
Returned items should be unused, in their original condition and packaging, unless faulty.
Get Return HelpRenewed devices
Our renewed Apple devices are tested and supplied with warranty, giving you a trusted alternative to buying new iPhone, iPad, MacBook or Mac models.
If you have a question before or after ordering, our team can help explain the next step clearly.
Shop Renewed DevicesAccessories and compatibility
We sell Apple accessories and compatible products in store and online. If you need help with availability, ordering, or an accessory enquiry after purchase, our team can point you in the right direction.
Shop AccessoriesBuying from TekStore
If you are still deciding what to buy, we can help point you towards new or renewed Apple devices, accessories, trade-in options, or the right product category before you place the order.
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