Here to Help
Our FAQ page provides quick and clear answers to your questions about TekStore's Apple repair services, genuine parts, warranty options, and payments. If you need further assistance, don’t hesitate to reach out. We’re always here to help!
Store & Products FAQ
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What are your opening hours?
Our opening hours are Monday to Friday from 9:00am to 5:30pm, and Saturday from 10:00am to 4:00pm. We're closed on Sundays. We usually open on bank holidays but please check with us first.
Do you sell new or refurbished/renewed products?
We sell both new and refurbished/renewed Apple products.
We also sell Apple Custom to Order machines (CTOs).
If we don't have what you're looking for in stock, let us know and we can usually get products for next day - new or renewed.
Do you offer Buy Now Pay Later (BNPL) options?
Yes, we offer BNPL options via PayPal and Klarna.
Do you offer trade-in and buy-back options?
Yes, we provide competitive trade-in and buy-back options for your old devices, allowing you to upgrade easily.
What payment methods do you accept?
We accept various payment methods, including cash, credit/debit cards, including AMEX and Buy Now Pay Later options.
Do you charge for delivery?
We offer free delivery on orders over £100, providing added value to your online shopping experience. Under £100 delivery charges vary based on the destination and size of the item and will be calculated at checkout.
Support & Repairs FAQ
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Can TekStore perform AppleCare+ and in-warranty Apple repairs?
Yes, as an Apple Authorised Service Provider, we can perform AppleCare+ and in-warranty repairs using genuine Apple parts and tools. Contact us to start yor repair
How do I book an appointment?
You can book an appointment online through our website or by calling us directly.
Do you offer same-day repairs?
Yes, we offer same-day repairs for certain services like iPhone screen replacements.
How should I prepare my device for repair?
Before bringing your device in for repair, please disable "Find My," back up your data, and remove any personal information to ensure a smooth process. Remember to bring your charger. Check our guide here
How long will my repair take?
Most repairs are completed either on the same day or by the next day, depending on the issue and parts availability.
How can I check if my device is still under warranty?
You can check your Apple device's warranty status by visiting the Apple Warranty Check website and entering your device's serial number.
Do you provide a warranty?
Yes, we provide a minimum warranty of 3 months for repairs and a 12-month warranty for refurbished devices, ensuring peace of mind with your purchase.
Do you offer data transfer services?
Yes, we offer data transfer services to help you seamlessly transition your data to your new device.
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Expert iPad Repairs
Learn MoreTekStore specialises in comprehensive iPad repairs, addressing issues from cracked screens to malfunctioning batteries. Our Apple-certified technicians have the expertise to restore your iPad’s functionality using genuine Apple parts. Whether you own an iPad Pro, iPad Air, or any other model, we ensure your device receives the highest quality care.
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Reliable MacBook Repairs
Book NowYour MacBook is in safe hands at TekStore. Our technicians are experts in diagnosing and repairing a wide range of MacBook issues, from screen damage to hardware malfunctions. Using genuine Apple parts, we ensure your MacBook is restored to peak performance. Whether you have a MacBook Air, MacBook Pro, or any other model, TekStore provides reliable, professional repair services.
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Apple Replacement Programmes
Contact UsTake advantage of TekStore’s Apple replacement programmes for your damaged or faulty devices. Our certified technicians provide reliable replacements for iPhones, iPads, MacBooks, and more. Using genuine Apple parts, we ensure your new device meets the highest standards of performance and quality.