Questions our Customers ask

What are your opening hours?

TekStore is open Monday to Friday from 9:00 AM to 5:30 PM and Saturday from 10:00 AM to 4:00 PM. We are closed on Sundays.

Do you charge for delivery?

Yes, delivery charges vary based on the destination and size of the item. Please refer to our shipping policy or contact us for detailed information.

What can be covered under same day repairs?

Same day repairs typically include screen replacements, battery swaps, and minor hardware fixes for iPhones. Complex issues or repairs requiring special parts may take longer.

What cannot be covered under same day repairs?

Repairs involving significant hardware damage, water damage, or requiring rare parts may not be completed on the same day.

What should I do before bringing my device in for repair?

Please turn off the "Find My" feature, back up your data, and remove any personal information. Ensure your device is fully charged and bring any relevant accessories.

How long do repairs usually take?

Most standard repairs are completed within the same or next day. However, the exact time may vary based on the complexity of the repair and availability of parts.

Can TekStore perform in-warranty Apple repairs?

Yes, as an Apple Authorised Service Provider, we can perform in-warranty repairs using genuine Apple parts and tools.

How can I tell if my device is still under warranty?

You can check the warranty status of your device by visiting the Apple Warranty Check website and entering your device’s serial number.

Can I book an appointment for my repair?

Yes, you can book an appointment through our website or by calling our store. We recommend scheduling an appointment to ensure prompt service.

What payment methods do you accept?

We accept cash, credit/debit cards, and online payments. For more information on payment options, please contact us directly.

Do you offer trade-in options for old devices?

Yes, we offer competitive trade-in options for your old Apple devices. Bring your device to our store for an evaluation and get the best value.

Do you sell refurbished Apple devices?

Yes, we offer a range of refurbished Apple devices that come with a warranty. These devices are thoroughly tested and certified for quality and all come with a 12 month warranty.

Do you offer a warranty on repairs?

Yes, all our repairs come with a warranty - all Apple repairs come with a minimum of 3 months worldwide warranty.

  • Certified Apple Technicians

    At TekStore, we've got your Apple device covered! Our expert technicians are here to tackle any issue you may encounter, from hardware glitches to software snags.

  • Assess and advise

    When you bring any Apple device to us, expect a thorough check-up. Our team will carefully assess your device, pinpoint any problems, and offer you clear solutions. We'll walk you through your options, explaining what needs to be done and how much it'll cost.

  • Repaired the Apple Way

    Whether it's a quick software tweak or a major hardware fix, we've got the skills and genuine Apple parts to get your device back to its best. Trust us to follow Apple's guidelines every step of the way, ensuring top-notch repairs every time.